Questions about a configuration, a region, or which provider suits a workload are worth asking before you order rather than after. Support runs through Telegram, and the two details below make an answer useful straight away.
Support channels
Contact support
The fastest way to reach us. Messages are answered during support hours.
Getting a useful answer
Before you write
Two details make an answer useful straight away:
- The workload. What you intend to run, and roughly how much of it — a staging environment and a production API have very different requirements.
- The region. Where your users are, or where the data has to stay.
If you are still deciding between platforms, the comparison pages and the guides answer most of it without waiting for a reply.
Questions about an existing order
Order status, invoices and past purchases are in your account. Sign in with the email address you used at checkout.
Refunds are covered by the refund policy.
What we cannot help with
We can explain what a configuration includes and how a platform is generally used. We cannot advise on circumventing a provider’s verification, terms of service or usage policies, and we do not act as an authorised representative of any cloud provider.
Provider-side account issues are handled by that provider’s own support, under their terms of service.